German Speaking Receptionist (M/F) - (NOC)

• To greet Guests in a professional manner; • To deal with Guest complaints and comments in an efficient and timely manner; • To provide Guests with information of shipboard services, including information on ports; • As each passenger checks in, ensure that: • They are in possession of the proper documents for boarding; • They are berthed in the proper cabin and correct key cards are distributed; • Credit card registering and administration; • To keep an accurate record and to follow up on lost and found items; • AVO issuance and follow up; • Keep inventory of office supplies; • Conduct wake up calls for Guests; • To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner; • To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments; • To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts; • To assist Guests with Disembarkation information and inquiries; • To handle check in for embarking Guests and also assist Guests who may disembark in way ports; • To assist the Chief Purser with Customs and Immigration paperwork when necessary; • Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards; • To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner; • To adhere to all Company Policies and Procedures, Manuals and Directives; • Applying of charges to guest and crew shipboard accounts; • To do additional duties in other departments (provision, luggage etc,.) as necessary.

• Hotel or Tourism School beneficial. • Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required; • Previous experience in cash handling/accounting beneficial; • Must be fluent in written and spoken English; • Advanced German skills required, any additional language would be a plus; • Excellent interpersonal and public communication skills; • Must have very good administrative skills (proficient in Outlook, Word and Excel); • Very good organizational skills are necessary along with the ability to multitask; • Must possess ability to interact with all levels of people; • Must be able to remain calm under pressure; • Must be service minded with an outgoing, charming and friendly personality;

Financial Responsibilities • To be cost conscious with the use of office supplies, printed materials and other consumables; • To ensure that Company property is maintained properly and treated with respect at all times; Safety Responsibilities • To be familiar with the Ship`s Emergency Plan; • To be aware of Safe Working Practices; Emergency Duties • To follow instructions noted on Safety Card; • To participate in Guest/Crew Lifeboat Drills as per instructions; • Other safety responsibilities, as assigned, but not limited to the above; • Take part in safety drills. Team Communication and Meetings; • To attend orientation and training with the Purser Department every cruise; • To communicate with the Assistant Purser and Chief Purser on a regular basis.