Fleet IT Support Manager

Fleet IT Support Manager Keeping IT on board running smoothly • First point of contact for onboard IT. • Hardware & software troubleshooting. • Support vessel applications. • Maintain secure connectivity. • Coordinate with crew and IT partners. • Proactive problem solver. • Accurate and detail-oriented. • Strong communication skills. • Service-minded team player. • Always looking for improvements. Apply now Position Details Position: Fleet IT Manager Location: Arnhem, Netherlands Operational Manager: Technical Team Lead Portside Reporting Line: Chief Financial Officer (CFO) Strategic Direction: Chief Executive Officer (CEO) Close Cooperation: IT Application & System Manager; Rivertech Group entities CY, NL, CH Role Description The Fleet IT Manager is responsible for the technology infrastructure connecting Rivertech Group’s shore-based offices to its river cruise vessels operating on European waterways. Core areas of responsibility include vessel management software, and hardware maintenance, ensuring seamless and reliable ship-to-shore communication. The primary focus of this role is IT on board and first-line support for the fleet. Working closely with the Technical Team Lead Portside and onboard IT service provider and in direct cooperation with the IT Application & System Manager, the Fleet IT Manager is the main contact for vessel IT matters across the group. A second key element of the role is serving as holiday cover and operational back-up for the IT Application & System Manager. This requires familiarity with the back-office IT environment of the Rivertech Group entities in Cyprus (CY), Switzerland (CH), and the Netherlands (NL), and the ability to maintain continuity during absence periods. Key Responsibilities Onboard IT & First Line of Support – Primary Focus • Act as the first point of contact for all IT-related issues on board the river cruise fleet, providing timely support both remotely and during vessel visits. • Align with It partners to maintain onboard network connectivity and communication infrastructure, ensuring stable and secure connections between vessels and shore. • Support, maintain, and where necessary configure vessel management software and other onboard applications used by crew and operations. • Install, configure, and troubleshoot onboard hardware (workstations and software) across the fleet. • Coordinate with captains and crew to resolve IT incidents efficiently and with minimal disruption to vessel operations. • Monitor the health of onboard systems, carry out routine checks, and maintain up-to-date configuration documentation and incident logs. • Plan hardware replacements and software updates in line with operational schedules such as layups and port turnarounds. Cybersecurity • Carry out periodic security checks and report findings to the Technical Team Lead Portside. Holiday Cover & Back-Up – IT Application & System Manager • Serve as the designated holiday cover and operational back-up for the IT Application & System Manager (Rivertech Group CY, CH, NL). • Maintain continuity of back-office IT operations across the Rivertech Group entities in Cyprus, Switzerland, and the Netherlands during cover periods. • Handle day-to-day application and systems support tasks as required and liaise with group colleagues and vendors in the absence of the IT Application & System Manager. • Maintain sufficient working knowledge of group back-office systems to respond effectively when covering this role. Software & Licence Management • Install and maintain business-critical software applications. • Track software licences and ensure compliance with licensing agreements. • Liaise with software vendors and service providers. Security & Access Management • Create and manage user accounts and permissions. • Implement and maintain IT security policies (MFA, password protocols, access control). • Identify, assess, and report potential security risks. • Ensure compliance with data protection regulations (e.g. GDPR) Future-Oriented Fleet & Infrastructure • Keep onboard and office IT infrastructure future-ready – continuously assess and evolve systems. • Monitor market developments relevant to river cruising: data bundles, connectivity, privacy, compliance, and emerging technologies. • Attend industry fairs, trade events, and technology conferences to stay ahead of developments. • Translate market insights into concrete proposals for fleet-wide implementation. • Build and maintain a network of IT vendors, innovators, and industry peers in the river cruise sector. • Advise management on strategic IT investments and the long-term technology roadmap for the fleet. • Identify opportunities to improve guest and crew experience through technology. Education & Background • MBO Level 4 (Secondary Vocational Education) or equivalent. • Fluent in English, both written and verbal, other languages a plus • Broad IT experience across office and operational (vessel) environments; background in the river cruise or maritime industry is a strong advantage. • Willingness to attend industry fairs and events and bring back actionable insights. Technical Requirements • IT and network administration, with a focus on Microsoft technologies: Office 365, MS Dynamics, Business Central, Exchange, SharePoint, Teams, and Azure. • First-line support and troubleshooting across IT services and platforms (systems in use: Microsoft, FreshService, Mastex, SharePoint, WordPress). • Knowledge of threat protection protocols and internet security. • Experience with device installations: telephone, tablet, laptop, and desktop. • Strong project management skills. • Ability to set up and scale a helpdesk – including workflows, ticketing processes, and documentation. Skills & Competencies • Pro-active problem solver with a solution-focused approach. • Cooperative and hands-on mentality. • Accurate and precise with strong attention to detail. • Flexible team player. • Stress resistant, able to prioritise and perform in a fast-paced environment. • Strong communication skills and a service-oriented mindset. • Forward-thinking and innovation driven. • Affinity with the maritime and river cruise industry. Working Conditions Work Environment: Office-based, Arnhem — normal office hours Team: Small team, fast-paced and collaborative Travel: Occasional travel required; willingness to visit vessels and attend industry/IT events Make it your story Future potential and ambitions on board First Captain Swapping a home office for the dynamic world on board Sailor Shaina’s journey with Rivertech Sailor trainee More jobs Port Logistic Manager Read more Apply now Purchase Manager NL Read more Apply now Fleet IT Support Manager Read more Apply now Technical Manager NL Read more Apply now Corporate Engineer Read more Apply now Locks & Docks Manager Read more Apply now First Captain Read more Apply now Second Captain Read more Apply now Corporate Captain Read more Apply now Engineer Read more Apply now Rivertech Group info@rivertechgroup.com jobs@rivertechgroup.com • • • Rivertech Holding AG Poststrasse 14 CH-6300 Zug Switzerland Rivertech B.V. Delta 60 6825 MS Arnhem The Netherlands Rivertech Ltd. 12 Kosta Katselli Street CY-4102 Agios Athanasios Limassol, Cyprus