Laundry Master (M/F)

• To train, coach, council, support and delegate the Laundry Staff; • To ensure that all Guests and Crew linen, towels, personal clothing and uniforms as well as all table cloths and serviettes are cleaned and well maintained; • Participating in the laundry team and maintaining daily operation, including washing, ironing of bed lines, towels, tablecloths, napkins, uniforms, and guest clothing; • To ensure that all cleaning equipment is properly and securely stored away when not on duty and to keep assigned area clean and tidy at all times; • To ensure that the Laundry and equipment is cleaned thoroughly on a daily basis and to schedule wash downs during regular intervals; • Provide assistance to stateroom stewardess during turn around day by stripping beds, pillows and vacuuming the rooms and corridors; • To report work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner; • Assisting with loading of luggage as directed; • To adhere to and to ensure that the Laundry Department Staff adheres to all Company Policies and Procedures, Manuals and Directives; • Other responsibilities, as assigned, but not limited to the above.

• College degree is recommended for this position; • Experience in a hotel or a minimum experience of two (2) years on board a cruise ship in a similar position; • Previous background within laundry and dry cleaning operation; • Good spoken and written English required; • Good communication skills; • Must have very good organizational skills and show attention to detail; • Good administrative skills (basic knowledge in Outlook, Word and Excel) POS knowledge is a plus. • Basic accounting skills; • Very good organizational skills are necessary along with the ability to multitask; • Must possess excellent leadership skills and must be able to maintain a team spirit and the ability to interact with all levels of people; • Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion; • Must be able to remain calm under pressure; • Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour towards Crew and Officers at all times.

Financial Responsibilities • To ensure that the proper use of Personal Protective Equipment in the Laundry is implemented at all times; • To ensure that Safe Lifting Techniques are practiced at all times in the Laundry Department; • To be familiar with Ship´s Emergency plans; • To be familiar with Safe Working Practices. Emergency Duties • To follow instructions on Safety Card; • To participate in Guest/Crew Lifeboat Drills as per instructions; • Other safety responsibilities, as assigned, but not limited to the above. Team Communication and Meetings • To attend meetings with the Housekeeping Manager; • To communicate with the Housekeeping Manager as well as further Laundry staff on a regular basis; • To encourage and demonstrate good communication, excellent teamwork and continuous training, couching and counseling.