Senior Analyst, Business Intelligence

class="jobdescription"> Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. W e are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people . Together, w e are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. This position will be working from Florida. Position summary: The Contact Center Analytics & Solutions team is looking for highly motivated Senior Analyst, Business Intelligence who will be responsible for leveraging analytics to drive key performance metrics, identify operational efficiencies, and work on projects that empower our end users to work efficiently. The right person for this role has exceptional analytical capabilities, thrives in a fast-paced environment, loves problem-solving, is a great communicator, and is passionate about our end user experience. Essential Duties and Responsibilities: Conduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sources Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, address speed performance issues Ability to build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers Perform more complex quantitative and qualitative analysis for business processes and projects Develop and execute sales funnel analysis, lifetime value analysis, customer segmentation and forecasting Design and analyze A/B tests to improve the user journey, develop contact center gamification strategies lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently Proactively recommend new and innovative ideas/approaches to address changing needs that support performance for both tactical and strategic decision-making for contact centers Develop best practices, standards, conduct query reviews and advise on optimizing queries to ensure quality deliverables Encourage team growth with a focus on knowledge management, coaching/mentoring and developing cross functional relationships with team members Qualifications, Knowledge, & Skills: 4+ years of relevant work experience in analytics, data centric role and/or business intelligence related field Strong analytical skills – with a proficient ability to read/write complex SQL queries for data analysis Understanding of data warehousing concepts, relationship entity diagrams and relational databases Experience with data visualization tools (Tableau, Powerbi, etc.) and strong storytelling skills for technical and non-technical audiences MS office tools ie Word, excel, powerpoint, Access Ability to explain technical concepts and analysis implications clearly, and be able to translate business objectives into actionable analysis The position requires the capacity to work in a distributed team environment, build effective working relationships, and execute on critical process improvement and projects Strong and effective communication, presentation, written skills and ability to work in global environment Experience collecting internal customer feedback and requests, empathizing with their challenges and opportunities Collaborative, self-motivated with a desire to lead strategic problem solving, execution and ownership Familiarization with Sales and Contact Center environments Preferred Qualifications CSPO Certification and formal understanding of Agile Scrum practices Degree in an analytical area such as Mathematics, Statistics, Operations Research, Business or equivalent Other programing knowledge skills (Python) Project management experience Familiarity with other applications such as Salesforce, Oracle, Hyperion, AS400 or equivalent mainframe system We know there's a lot to consider . As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! No im migration sp onsorship is offered. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Nearest Major Market: Lakeland Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... Find similar jobs: Careers Home Top Jobs View All Jobs Royal Caribbean Corporate Site Applicants with Disabilities Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2021 Royal Caribbean Group. All rights reserved. × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn AddThis Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider AddThis