About the role
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What we're looking for:
Grad Dates : May 2027 grads
Location : Weston, FL
Format : In Person Monday - Thursday and remote on Friday's
Dates : June 2027
Position Overview
Journey with us! Combine your career goals and sense of adventure by joining Royal Caribbean Group. This position is onsite in Weston, FL and is not remote. As a Luxury Cruise Sales Consultant at Silversea, you will manage high-value, emotionally driven sales conversations with guests considering once-in-a-lifetime travel experiences. Success requires building trust, uncovering motivations, navigating complex decisions, and converting opportunities into long-term guest relationships.
Key Responsibilities
• Manage assigned leads through outbound calls, email, and voicemail.
• Prioritize opportunities and maintain a structured sales pipeline.
• Maintain complete CRM records supporting a customer 360 view.
• Conduct discovery-led conversations to understand guest motivations and aspirations.
• Recommend tailored Silversea voyages and experiences.
• Address objections and guide guests through purchase decisions.
• Identify upsell opportunities including insurance, air, and land packages.
• Build long-term relationships that drive repeat bookings and referrals.
• Serve as a Silversea brand ambassador and provide luxury-level guest service.
• Work within Genesys and CRM platforms while meeting revenue, conversion, and productivity targets.
• Maintain accurate client records and meet service levels.
• Perform additional duties as assigned.
Required Qualifications
• Ability to start role full-time in June 2027.
• Currently enrolled in a Bachelor degree program in Marketing, Sales, Business or related field with an expected graduation date of May 2027.
• Performance-driven mindset with focus on results.
• Demonstrated success in high-value, relationship-based sales.
• Ability to influence decisions without discounting.
• Strong emotional intelligence and listening skills.
• Confidence engaging affluent or aspirational clients.
• Excellent verbal and written English communication skills.
• CRM proficiency and strong attention to detail.
Preferred Experience
• Real estate sales.
• Private banking or financial services.
• Luxury automotive or high-end retail sales.
• Sales roles maintaining monthly sales between $500K and $1M USD.
• Membership, lifestyle, or advisory sales roles.
• Luxury or premium hospitality experience.
Core Competencies
• Emotional intelligence and influence.
• Resilience and composure.
• Storytelling and value articulation.
• Discipline and accountability.
• Coachability and continuous improvement.
• Proficiency in Microsoft Office Suite.
Additional Information
The position is not eligible for work authorization sponsorship. Royal Caribbean Group is an equal opportunity employer and prohibits discrimination and harassment of any kind.
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