Spanish International Host/ess

id="jd" data-widget_type="text-editor.default"> What You Will Do As a Spanish International Host/Hostess, you will be the main point of reference for Spanish guests, helping them feel welcomed, understood and fully supported onboard. By removing language barriers and building trusted relationships, you will respond to guest needs and enhance their cruise experience. As a Costa Values Ambassador, you will contribute to guest satisfaction, NPS and OBR while inspiring connection across cultures. Translation & Announcements • Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise) • Act as point of reference for Spanish speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs. • Make major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format). Management of complaints and problem solving • Provide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest • Report or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution. Support to revenue management services • Support the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction. Safety Culture & Awareness • Contribute to organizing onboard activities and promoting high health standards, supporting the ship’s commitment to a safe and well-managed environment. Who You Are Required • Secondary school in Tourism or Humanities • At least 6 months experience in tourism (i.e., reception, accompanying Guests • English & Spanish knowledge at least at C1 level • Being at ease with public speaking • Being enthusiastic and problem-solving oriented • Sales skills are a plus • Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences • Results-oriented and resilient, motivated to achieve ambitious goals • Authentic communicator and storyteller, able to inspire and engage with energy and empathy • Curious, positive and collaborative, comfortable working across departments with a proactive attitude Nice to Have • Previous experience on board or in international, multicultural environments