About the role
Europe, Multiple Countries
Seasonal
River - Front Office
Mid Level
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Receptionist
Requirements:
• Min. 2-years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships)
• Highly proficient in spoken and written English, French knowledge an advantage
• Strong computer skills (MS Office)
• Stress tolerant
• Familiar with a multicultural working environment
• Self-organized, disciplined, and reliable
• Good problem-solving skills
• Complaint management skills
Role and Responsibilities:
• Provide a professional and courteous service in accordance with company standards and procedures
• Guest Check-in and Check-out
• Handle guest complaints, special requests professionally and to inform supervisor
• Distribute information within the team as well as to other departments
• Ensure a complete display of all items in the onboard shop as per company standards
• Verify all people on board (guests and crew) at departures
• Ensure unauthorized persons are not coming on board
• Replacing Front Office Manager during the absence
• Assist Front Office Manager with preparations of the upcoming cruise and closing of the current cruise
• Book guest checks, perform daily closings, enter guest, and crew information at embarkation
• Count cash at every shift change
• Ensure correct handling of all equipment, devices, and machinery
• Participate in all safety drills
• Report any potential safety hazards
• Update the AGE control panel and codes when needed
• Maintain and update the red safety book as per instructions
• Participate in scheduled trainings, briefings, and meetings
Side Tasks:
• Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist with monthly inventories as per supervisor's instructions
• Assist other departments as per supervisor's instructions
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Earliest start date?
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
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Do you have a European Union passport? *
I have a European Union passport No I don't have a European Union passport
What is your nationality? *
Do you have previous experience in the position you are inquiring about? *
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Have you ever worked on a cruise ships before? *
No I haven't River Cruise Ocean Cruise Expedition Cruise Ferry Boat
Which of the following languages do you speak? *
ENGLISH GERMAN FRENCH NONE OF THE ABOVE
Do you speak any other languages ?
Have you ever worked for Scenic before? *
No, I have never worked for Scenic before Yes, I have worked on a Scenic Space-ship managed by third party Yes, I have worked on a Scenic Space-ship managed by Scenic in-house Yes, I have worked in one of the Scenic regional offices
If your previous answer starts with YES, than please indicate the reason why you are no longer working for Scenic.
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