About the role
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What You Will Do
Guest Experience & Team Leadership
• Create an engaging shopping experience through outstanding guest service.
• Inspire, coach and motivate your team to achieve great results.
• Lead by example, bringing our Culture Essentials to life every day.
Sales & Performance
• Partner with the Shop Manager to drive sales and achieve financial targets.
• Strengthen product knowledge and sales skills through continuous coaching and feedback.
• Use guest insights and sales data to identify opportunities and improve performance.
• Leverage VIP events and guest profiles to maximize revenue and engagement.
Store Operations
• Ensure smooth day-to-day store operations and high operational standards.
• Oversee administrative activities and ensure stores open and close on time.
Safety & Team Culture
• Promote a safe, respectful and compliant working environment.
• Foster positive team relationships where everyone feels valued and supported.
Who You Are
Required
• Secondary school diploma or higher
• Spoken English at B2 level
• 1–2 years of management experience in retail, in a fast-paced environment
• Experience in people management
• Good communication skills
• Curious, organized and determined
Nice to Have
• Studies in retail or hospitality
• Knowledge of other languages
• Luxury guest experience