Shore Excursions Assistant - Cunard

Apply for job Job reference: NDD-000752 Closing date: 19/11/2026 Department: Operations & Retail Employment type: Not specified Job Description Brand Intro As a market leader in the cruise industry, Cunard sails spectacular ships all over the world. Join us and you’ll discover that working at sea is more than just a job. It’s a way of life. During your Cunard career you could explore all four corners of the world, visiting destinations from Alaska to Japan, and more than 70 countries in between. Explore new cultures, meet incredible new friends, and gain experiences that will stay with you for a lifetime. Job Description and role requirements We have an exciting opportunity for the role of Shore Excursions Assistant on board one of our ships. We are looking for people who have a real passion for guest experience and who love going the extra mile. You will visit different places, explore new worlds and gain experiences that will stay with you for a lifetime. As a Shore Excursions Assistant your main responsibilities will include: • Advertising and selling shore experiences to maximize on board revenue and meet targets. • Escorting experiences to monitor the quality and service delivered. • Resolving guest issues or complaints. • Assist with the dispatching of tours. To be considered for this opportunity you must have the following: • Industry related degree or equivalent ideal or relevant industry experience • Wide current destination knowledge essential • Experience of generating and completing sales, preferably within the leisure / cruise industry • Experience of working in a customer services environment and dealing effectively with customer complaints • Proficient in MS Office Software • Good command of written and spoken English It would be great if you had some previous experience working in a target driven environment. In addition any experience of the travel industry and delivering presentations would be advantageous. However, these are not essential. We believe in hiring people with the right attitudes and strengths over their competencies. You will have a drive to seek excellence in your work as well as a natural ability to prioritise and organise. The fact you adapt easily when things don’t go to plan will make any last minute changes to itineraries a lot easier. Your natural ability to plan and organise will enable you to effectively dispatch tours and reach revenue targets. The fact that you love to learn new things will help you keep up to date with local information and sell our products to the guests. This is an excellent opportunity to further develop your career with a company who puts its people and customers at the centre of everything we do. The contract length is 4 months onboard with 2 months leave, and life onboard involves working 10 hours a day, 7 days a week. Your 10 hours will be split between morning, afternoon and evening activities. In return you will receive a competitive rate of pay, shared cabin, and the enviable opportunity to travel the world and to contribute to the ongoing success of Carnival UK. It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Talent Pool During the recruitment and on boarding process we may not be able to offer an exact start date, but as soon as we can, we will let you know and make sure you have plenty of notice and support to get ready for your adventure with us. Equality We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity. At Cunard, we collaborate with a variety of reputable agencies who will never ask you to pay a hiring fee or any other associated monies in order to submit an application to us. All applications are reviewed against the same criteria and using an agency will not increase your chances of being successful. Before starting an assignment with Carnival UK (P&O Cruises & Cunard), it may be necessary for you to obtain essential compliance documents or undertake training, initially at your cost. A number of these costs are refundable after your first assignment has begun; for further information, please speak to your recruitment contact. Take a look around the company https://www.carnivalukcareers.co.uk/careers/ Apply for job favorite_border Save this job • Go to main site • Terms & Conditions • Carnival applicant tracking system delivered and supported by Jobtrain