Crew Welfare Coordinator

Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

• Support the HR Department and Crew Office with a wide range of administrative tasks, including in-port manning, defect/repair requests, immigration procedures, onboarding, and disembarkation documentation. • Coordinate and maintain accurate records for crew movements, attendance, training participation, and welfare-related activities, ensuring timely data entry and reporting. • Design, plan, and deliver a diverse calendar of onboard welfare programs, events, and activities that enhance the teammate experience and foster a positive onboard culture. • Oversee the full event lifecycle for teammate activities, including scheduling, promotion, setup, hosting, breakdown, and post-event feedback. • Collaborate closely with Entertainment, Food & Beverage, and other onboard departments to align welfare activities with operational needs and brand standards. • Serve as a visible, approachable host for crew events and initiatives, actively engaging with teammates, encouraging participation, and gathering feedback to continuously improve offerings. • Maintain effective communication channels for teammates (e.g., notice boards, digital channels, newsletters), ensuring clear, timely, and engaging updates on welfare programs, policies, and key information. • Create and distribute brand-appropriate posters, communications, and materials to promote activities and welfare initiatives in line with Princess Cruises’ visual identity. • Assist with HR-led onboarding, induction, and training sessions, including scheduling, room setup, attendance verification, and follow-up communication. • Monitor crew areas regularly to ensure they are welcoming, safe, and well-maintained, escalating any issues and supporting inspections as required. • Support immigration inspections, passport distribution, turnaround duties, and other shipboard processes related to crew movements and compliance. • Coordinate the organization and distribution of sponsored items, welfare materials, and recreational equipment, maintaining accurate inventory and documentation. • Prepare and maintain required reports and records, including monthly activity summaries, equipment inventories, and meeting notes for welfare-related initiatives. • Manage allocated welfare budgets responsibly, ensuring all activities operate within agreed financial parameters and funds are used transparently and ethically. • Act as a trusted point of contact for teammates, identifying individuals or groups who may need additional support, signposting resources, and escalating concerns to the HR Officer where appropriate. • Champion company values and welfare initiatives, contributing to a culture of respect, inclusion, and well-being, and providing exceptional internal guest service to all teammates.

• 2–5 years of experience in cruise line, hospitality, resort, entertainment, or similar guest-focused environments, ideally in HR, crew engagement, or welfare-related roles. • Strong administrative and organisational skills, with experience coordinating events, programs, or activities for large, diverse teams. • Proficient in Microsoft Office, especially Excel (e.g., pivot tables, mail merge), PowerPoint, Word, and Publisher; comfortable managing schedules, data entry, and digital file management. • Experience in crew or employee engagement, public speaking, and hosting activities, with confidence presenting to groups and facilitating interactive sessions. • Familiarity with HR processes and systems (e.g., onboarding, training, attendance tracking) and HRIS/collaboration tools such as SharePoint and Teams. • Excellent communication skills in English, both written and spoken, with a warm, positive, and approachable demeanor. • Demonstrated ability to build rapport and maintain professional relationships with a diverse, multicultural workforce at all levels of the organisation. • High level of discretion, emotional intelligence, and the ability to handle sensitive information and welfare matters confidentially. • Strong problem-solving skills and resilience, able to remain calm, flexible, and solution-focused in a fast-paced, ever-changing environment. • Proven ability to manage budgets or allocated funds responsibly, ensuring activities are delivered within agreed financial parameters. • Committed to upholding company values and welfare standards, acting as a visible ambassador for teammate well-being and a positive onboard culture.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: • A competitive salary package. • Your comfortable double cabin - your space to relax and recharge. • Company-paid travel to and from the ship, so you can focus on the journey ahead. • Access to exclusive areas and benefits onboard (depending on the rank and occupational group). • A vibrant recreation and welfare program designed to support your well-being and work-life balance. • Access to exceptional learning and development opportunities to grow your skills and advance your career. • The chance to travel the world, exploring exciting destinations while doing what you love. • A welcoming, inclusive, and dynamic work environment where your contributions are valued. Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.