About the role
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What You Will Do
Customer Relationship & Guest Experience
• Build trusted relationships with guests, acting as their onboard consultant and point of reference.
• Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
Consultative Selling & Revenue Growth
• Recommend the right product, service or experience at the right moment, through a consultative approach.
• Maximize revenue through cross-selling and up-selling opportunities.
• Overcome objections, guide purchasing decisions and successfully close sales.
Commercial Excellence & Business Impact
• Apply retail best practices, including visual merchandising, process optimization and asset protection.
• Monitor sales targets and support onboard departments in achieving their commercial goals.
• Support the development of sales capabilities across onboard teams.
• Actively contribute to revenue meetings, proposing new ideas to drive business growth.
Safety & Professional Standards
• Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.
Who You Are
Required
• Secondary school diploma or degree in tourism, languages or humanities
• At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
• Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
• Good knowledge of MS Office (Word, PowerPoint, Excel)
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude
Nice to Have
• Previous experience on board or in international, multicultural environments