Guest Experience Host

Are you passionate about travel and have experience in the river cruise sector? We're looking for a dedicated Guest Experience Host to join our team and deliver exceptional experiences on our luxury river cruises. If you have a flair for hospitality and a love for exploring the world's most beautiful destinations, we want to hear from you! General Responsibilities • Guest Interaction & Service • Greet guests in a professional and friendly manner, ensuring they feel welcome and valued. • Provide accurate information about shipboard services, including daily programs, tours, shore excursions, and other guest inquiries. • Offer recommendations and sell shore side activities to enhance the guests' experience and maximize their time ashore. • Handle guest complaints or concerns in a timely and effective manner, ensuring a positive resolution and maintaining high satisfaction levels. • Act as the main point of contact between guests and the onboard team for all guest-related inquiries and issues. • Shore Excursion Support • Assist the Guest Experience Manager in the preparation and coordination of shore excursions. • Participate in shore excursions to ensure smooth operations and to provide guests with an engaging, informative, and enjoyable experience. • Ensure that all excursions are run according to company standards, maintaining high levels of guest satisfaction and operational efficiency. • Prepare and organize tour packages, briefing materials, and manifests to ensure excursions are executed flawlessly. • Monitor the status of tours and handle any on-the-day issues or adjustments that may arise. • Operational & Additional Duties • Perform additional duties vital to the ship’s daily operation, such as gangway duties and assisting with crew-related tasks as assigned by the Purser. • Handle disembarkation information, provide guests with assistance, and ensure smooth transitions during departure. • Maintain high levels of attention to detail for day-to-day operational tasks and guest satisfaction. • Prepare printed materials for guests' suites, including welcome letters, farewell cards, questionnaires, and other necessary documents. Financial Responsibilities • Assist in processing payments for shore excursions, handling guest transactions, and ensuring that the correct charges are made to guest accounts. • Work closely with the Purser to manage the financial aspects of guest services. Safety & Emergency Responsibilities · Enforce the use of Personal Protective Equipment (PPE) in all work areas to ensure a safe environment. · Promote and practice Safe Lifting Techniques to prevent workplace injuries. · Ensure that all equipment is securely stored when not in use, adhering to safety protocols as outlined in the Safety Card. · Participate in guest and crew safety drills, including lifeboat drills and other emergency preparedness activities, as required. · Assist with emergency duties and other safety-related tasks as assigned. Team Communication & Meetings • Maintain close communication with the Guest Experience Manager, Purser, and the SPA team to ensure smooth operations and high guest satisfaction. • Regularly attend briefings, team meetings, and training sessions to stay up-to-date with new procedures and guest service expectations. REQUIREMENTS Education & Position Requirements • Preferred: College Degree/Diploma in Hospitality, Tourism, or a related field. • Minimum: Two (2) years of experience in a luxury hotel front desk position, one (1) year experience onboard a luxury cruise ship with high guest contact, or equivalent experience in the shore excursions department. • Language Skills: • Fluent in written and spoken English (mandatory). • Intermediate proficiency in German . • Fluency in additional languages such as French, Spanish, or Portuguese is a plus. • • Key Skills & Competencies: • Excellent interpersonal and public communication skills. • High proficiency in Microsoft Office Suite (Outlook, Word, Excel) and other relevant company systems. • Strong organizational skills and the ability to multi-task efficiently. • Must possess the ability to interact with all levels of people and remain calm under pressure. • Outgoing, engaging, and professional personality with a focus on service excellence. • Additional Requirements • Must be able to handle the physical demands of the role, including standing for long periods and assisting with luggage and other tasks as necessary. • Ability to remain composed and professional during busy periods, ensuring guest satisfaction remains a priority. · Be flexible and willing to take on additional tasks as assigned by the Guest Experience Manager or Hotel Director. WHAT WE OFFER - An attractive compensation package. - Employment under a Swiss contract. - Opportunity to work on luxury river cruises, exploring stunning destinations. - A balanced rotation schedule to ensure a healthy work-life balance: 9 weeks on, 3 weeks off. If you are ready to embark on an exciting career journey with us, apply now and be a part of creating unforgettable memories for our guests!