Partner Sales Specialist

Partner Sales Specialist - Fort Lauderdale, FL Job Summary Atlas Ocean Voyages is seeking an experienced individual to join our amazing, best-in-class team of Partner Sales Specialist. As a brand ambassador, this role is responsible for cultivating new relationships, while strengthening existing ones. The Partner Sales Specialist service new and existing reservation calls from our Travel Agency / Advisor partners throughout the entire customer service cycle. Responsibilities: · Provide detailed information and make appropriate recommendations regarding Atlas Ocean Voyages destinations, itineraries, and ancillary products. · Use courteous, professional, consultative selling techniques and product knowledge to increase booking revenue and provide complete customer satisfaction · Provide consistent consultative telephone and email support to Travel Advisors and guests in a positive, knowledgeable, and professional manner. · Consistently follow up in a timely manner using phone and email to ensure all outstanding tasks and commitments are brought to full completion. · Maintain the highest level of engagement and responsiveness of all available new sales leads and previous customers to generate new business. · Ability to independently research information. · Meet or exceed sales goals by booking voyages and optional packages (air, hotel, land, insurance). · Ensure complete accuracy in all bookings and call documentation. · Maintain an abandonment rate to the minimum by answering calls promptly. · Maximize conversions even on non-booking calls by collecting complete profile information. · Monitor and manage confirmation emails and resolve issues promptly. · Review incoming department emails and route them appropriately. · Collaborate across departments to ensure seamless cruise booking and service experience. · Utilize CRM (Zoho) and reservation systems (Seaware) to maintain guest history and follow-ups. · Actively participate in ongoing training and sales performance development. · Support departmental and company-wide sales initiatives and projects. · Performing other job-related functions as assigned

· This position is on-site and is based in our corporate office in Fort Lauderdale, Florida, requiring a flexible schedule, with the ability to work weekends and holidays as needed · Must be customer service-oriented and have excellent sales skills · Ability to effectively multi-task. · Able to work positively, cooperatively, and respectfully in a fast-paced, diverse, and entrepreneurial business environment · Cruise industry reservations systems experience highly preferred. · Self-motivated, organized, and team-oriented with strong verbal and written communication skills. · Ability to learn the CRM (Zoho) and reservation system (Seaware) required · Proficient in verbal/written English · Knowledge of Microsoft Office Suit

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