About the role
Overview :
The Business Development Manager is responsible for developing and strengthening strategic partnerships across the travel trade to drive sustainable sales growth for HX. Through proactive account management, partner education and training, relationship building, and market engagement, the role supports both the acquisition of new partners and the growing the performance of existing accounts within the assigned territory.
Key Responsibilities & Deliverables:
Business Development & Revenue Growth
• Deliver territory revenue, capacity, and market share targets within budget.
• Identify, secure, and grow new business opportunities across travel advisors, wholesalers, consortia, and group-focused accounts.
• Develop and execute territory plans that drive sustainable sales growth and profitability.
Partner Relationship Management
• Build and maintain strong relationships with travel advisors and key industry partners.
• Manage a contact strategy to maximise partner engagement, performance, and loyalty.
• Provide timely support for partner enquiries, sales opportunities, and marketing requests.
Partner Education & Engagement
• Deliver training, presentations, and product updates to increase partner knowledge, confidence, and advocacy of the HX brand.
• Promote HX through meetings, events, trade shows, webinars, and other sales activities.
• Develop initiatives that motivate and enable partners to grow sales of HX products.
Commercial Planning & Execution
• Manage co-operative marketing activities and commercial investments.
• Maintain accurate sales forecasts, account plans, pipeline activity, and CRM records.
• Negotiate opportunities and represent HX professionally in all partner interactions.
Market Intelligence & Collaboration
• Monitor market trends, competitive activity, and partner feedback then provide insights.
• Prepare and communicate territory plans, activity updates, and business results.
• Collaborate with internal teams to achieve broader commercial objectives.
HX Culture & Contribution
• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits
Requirements:
• Fluency in English is required.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• 5+ years in sales, account management, or business development (travel industry preferred).
• Demonstrated success delivering revenue growth through partner or channel sales.
• Experience building and managing strategic relationships with travel advisors, agencies, consortia, wholesalers, or similar partner networks.
• Strong commercial acumen with experience in business planning, forecasting, and negotiating commercial opportunities.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency in Salesforce (or similar CRM) and digital engagement tools.
• Ability to analyse market trends and identify growth opportunities.
• Flexibility to work evenings and weekends, and travel as required to support industry events, trade shows, sales activities, and partner meetings.
• Willingness and ability to travel regularly throughout the assigned territory, with access to reliable transportation, and travel internationally when business needs require.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.
Key Personal Attributes/Behavioural Competencies:
• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Commercially minded, with a strong focus on driving revenue growth and achieving business objectives.
• Strong relationship builder, able to establish credibility and develop trusted partnerships.
• Proactive and self-motivated, taking ownership and accountability for delivering results.
• Confident in influencing, negotiating, and presenting to a variety of audiences.
• Collaborative and team-oriented, working effectively across functions to achieve shared goals
Things to consider:
Salary for this position is $90K to $95k USD annually plus Sales Incentive Plan. HX provides a benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, Retirement with 4% match, 11 paid Holidays, Vacation 3 weeks, 9 personal days, familiarization trips, and employee discounts.