Land Experience Sales

id="jd" data-widget_type="text-editor.default"> What You Will Do As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa’s commercial success. Guest Experience & Relationship Building • Become the trusted point of reference for guests, helping them choose the experiences that suit them best. • Build meaningful relationships and create memorable moments throughout the guest journey. • Proactively resolve issues and ensure a smooth, enjoyable experience ashore. Sales & Business Impact • Promote shore excursions and packages, turning guest needs into sales opportunities. • Use a consultative approach to maximize conversion, upselling and revenue growth. • Contribute to achieving department targets and commercial objectives. Excursion Operations & Quality • Support excursion operations to ensure seamless organization and service delivery. • Monitor excursion quality and guest satisfaction, joining tours when needed. • Contribute to continuous improvements that enhance both guest experience and business performance. Reporting & Coordination • Support back-office activities, special requests and operational follow-up. • Track sales performance and contribute to reporting and decision-making processes. • Collaborate with onboard teams to deliver exceptional results. Who You Are Required • Secondary school education in tourism, languages or related fields • Some experience in direct sales • Sales mindset with confidence in promoting products or services • Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency • Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences • Results-oriented and resilient, motivated to achieve ambitious goals • Authentic communicator and storyteller, able to inspire and engage with energy and empathy • Curious, positive and collaborative, comfortable working across departments with a proactive attitude Nice to have • Previous experience on board or in international, multicultural environments • Experience in tour offices or with tour operators