About the role
Job Description
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Ensure that PONANT components which make the cruise unique are delivered by the teams => Coordinates efforts among different teams, communicates information, schedules events, and federates the progress of initiatives to achieve specific goals.
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Be a privileged contact for guests i n order to glean feedback from them or to assist with their needs or questions.
M ain Tasks
Collaboration & Guest Communication:
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Relay information between operational teams and guests, ensuring seamless communication across departments (housekeeping, food and beverage, front desk).
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Act as the liaison between guests and ship crew, addressing inquiries, feedback, and special requests.
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Develop materials and ensure accurate distribution of information through the PONANT App and other channels.
Problem Resolution & Quality Standards:
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Identify guest complaints, propose solutions, and follow up on corrective actions with the Hotel Manager.
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Analyze guest feedback through surveys and comments to uphold PONANT quality standards.
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Initiate proactive measures to prevent non-conformities and ensure compliance with charters and operational requirements.
Personalization & Experience Coordination:
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Promote onboard services and local offerings, using storytelling to enhance guest experiences.
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Coordinate special requests (VIP services, celebrations, solo traveler needs) with the appropriate departments.
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Participate in entertainment activities and public relations events, including welcome cocktails and guest dinners, alongside the Cruise Director.
Program & Excursion Support:Ass i
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st the Cruise Director in organizing daily programming, lectures, and information events.
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Accompany guests on shore excursions, assisting guides and ensuring adherence to schedules.
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Collaborate with hotel services to confirm dietary requirements and room preparations for special requests.
Profile
Minimum 3 years of experiences in the Palace/ 5* hotel or luxury tourism industry (HOD , concierge chef or Guest relation manager)Know
ledge of luxury service standardsSoft
skills: dynamic, organized,adap
table, interpersonal skillsAuto
nomous and proactive profile
English native, French spoken
Our opportunities are open to everyone. The principles of non-discrimination and equal treatment are part of our values.