About the role
The Riverside Mozart is an exceptional phenomenon. As one of the largest river cruise ships on the Danube, and certainly the most well-appointed, she knows – just like her famous namesake – how to captivate and constantly surprise her guests.
With 81 Suites, 5 Restaurants & Bars, Spa and Fitness area as well as butler service for every guest, we have created a wonderful foundation for the entire team to create unique guest and team experiences.
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To serve the Guests during Restaurant opening hours, always providing five-star standards of service in all F&B outlets.
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To keep assigned service stations well stocked, organized, and clean in accordance with Company policy and HACCP standards.
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Performing with flexibility, all duties assigned by supervisors.
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To always provide a five-star service, to handle guest complaints and comments in an efficient and timely manner and to report any issues to your supervisor
General Responsibilities:
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To provide culinary experience for all guests at Restaurant not limited to other location like (Blue, Bistro and open deck at the Grill).
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To oversee the service in assigned station and to ensure that the best possible service is given to the Guests at all times.
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To ensure the best possible dining experience for all our Guests and to provide special attention to Guests with special needs and dietary requirements.
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To follow work schedules, section plans and rotations and to do any additional duties (such stores loading, Service breakfast assistance, as scheduled by the Manager and as required).
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To ensure a smooth and efficient service during meal hours, constant communication with the Guests and the Galley.
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To create a safe working environment and comply with the latest Health and Sanitation regulations (HACCP and all other Port Health Authorities) at all times.
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Assisting the Restaurant and Assistant Manager with the inventory of glasses, utensils, and China, ensuring that all Restaurant equipment are always in pristine condition.
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To attend all company trainings.
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To ensure that all equipment is properly and securely stored away when not on duty.
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To report work orders to supervisors when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
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To do additional duties in other departments such as gangway duties, storing, luggage handling etc. as necessary and as scheduled by the Restaurant Manager.
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To adhere to all Company Policies and Procedures, Manuals and Directives.
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Other responsibilities, as assigned, but not limited to the above.
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To follow uniform guidelines and personal hygiene procedures according Company guidelines.
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To ensure that Work Registration Forms are completed correctly and handed to the Assistant Restaurant Manager in a timely manner.
Financial Responsibilities:
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To ensure that the vessel is maintained properly and always treated with respect.
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To ensure that crockery and glassware breakages are kept to a minimum.
Safety Responsibilities:
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To properly use Personal Protective Equipment in work areas at all times.
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To always practice Safe Lifting Techniques.
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To ensure that all equipment is properly and securely stored away when duties are finish.
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Other safety responsibilities, as assigned, but not limited to the above.
Education/Position Requirements
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College Degree/Diploma or Hotel School or Successful completion of an Apprenticeship in the Food Service industry required.
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Minimum of three (3) years’ experience in a luxury international hotel property as a Waiter or two (2) years’ experience in the luxury cruise ship industry in a Waiter Position preferred.
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Previous experience as Waiter.
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Must be fluent in English, written and spoken.
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Excellent interpersonal and public communication skills.
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Very good organizational skills are necessary along with the ability to multi-task.
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Very good knowledge in food and Beverage service and procedures.
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Good communication skills.
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Good product and beverage knowledge.
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Must have very good organizational skills and show attention to detail.
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Must undergo onboard HACCP training.
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Must have initiative and the ability to work independently.
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Must be able to remain calm under pressure.
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Must be service minded with an outgoing, charming and friendly personality.
Team Communication and Meetings
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To attend daily meetings.
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To constantly communicate with the Restaurant Manager & Assistant Restaurant Manager.
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To encourage and demonstrate good communication, excellent teamwork and continuous Participation of Company training.
We trust you. From the very beginning you will get a lot of responsibility which will enable you to work independently.
If you want wo be part of an exceptional work environment, apply now!
You don't meet the requirements 100%? Don't worry. Our expert crew will help you and make sure you have a smooth start on board. Apply and we'll talk about the details.